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At Lexie Jordan Jewelry, your satisfaction is our highest priority. Every piece we create is handcrafted with love, care, and attention to detail. If for any reason you are not fully satisfied with your purchase, we’re here to help make it right.
Eligibility for Refunds
To qualify for a refund, please ensure that:
- Your item is returned within 30 days of delivery.
- The item is unused, unworn, and in its original packaging.
- Proof of purchase (such as your order confirmation) is provided.
Please Note:
- Custom, personalized, and engraved jewelry is non-refundable due to its bespoke nature.
- Gift cards and sale items are also non-refundable.
Refund Process
Contact Us:
Email us at Cheryl@LexieJordanJewelry.com with your order number and the reason for your refund request.
Return Authorization:
Our team will review your request and provide return instructions if eligible.
Inspection:
Once we receive your return, we’ll inspect it to ensure it meets our return criteria.
Refund Issuance:
Approved refunds will be processed within 5–7 business days and issued to your original payment method.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- First, check your bank account or credit card statement.
- Then, contact your bank or credit card company, as it may take additional time for refunds to appear.
- If you’ve done all this and still haven’t received your refund, please reach out to us at Cheryl@LexieJordanJewelry.com.
Contact Us
If you have any questions about our Refund Policy, please reach out. We’re always happy to assist.
Email: Cheryl@LexieJordanJewelry.com
Phone: 561-221-7456
Address: 8221 Glades Rd, Suite 205, Boca Raton, FL 33434, United States
