Shipping Information
At Lexie Jordan Jewelry, every piece is handcrafted with care and precision. We take pride in delivering your jewelry safely and beautifully packaged.
Processing Time:
Each order is processed within 10-15 business days. Custom or personalized pieces may require additional time.
Shipping Options:
We offer standard and express shipping options at checkout. Shipping rates and delivery times are calculated based on your location.
Order Tracking:
Once your order ships, you will receive a confirmation email with tracking details so you can follow your package’s journey.
International Orders:
We proudly ship worldwide. Please note that international customers are responsible for any customs duties, import taxes, or fees.
Return Policy
Your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.
Eligibility for Returns:
- Returns are accepted within 30 days of delivery.
- Items must be unused, unworn, and in original packaging.
- Custom, personalized, and engraved pieces are non-returnable due to their unique nature.
How to Initiate a Return:
Please email us at Cheryl@LexieJordanJewelry.com with your order number and reason for return. Our team will guide you through the process and provide a return authorization.
Refunds:
Once your item is received and inspected, we’ll notify you via email. Approved returns will be refunded to your original payment method within 5–7 business days.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
We stand behind the quality of our craftsmanship. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Contact Us
If you have questions about your order, returns, or shipping, please reach out:
Email: Cheryl@LexieJordanJewelry.com
Phone: 561-221-7456
Address: 8221 Glades Rd, Suite 205, Boca Raton, FL 33434, United States
